Terms of Use

I. Company Information

Slanchogled – Art, Hobby, and Craft Materials, Ltd. (hereinafter referred to as the “MERCHANT”) is a commercial company registered in the Commercial Register of the Registry Agency under UIC 204653221, with its registered office and address of management at: Varna, 9000, Mladost District, ZPZ, 55 Usta Kolyo Ficheto St.

• Email address: www.slanchogled.com
• Phone: +359 878 13 10 23
• Email: [email protected].

II. General Applications

1. This document contains the General Terms and Conditions under which the company Slanchogled-Art, Hobby and Craft Materials Ltd., hereinafter referred to as the MERCHANT, provides services to its users/customers through the online store www.slanchogled.com. These terms and conditions are binding on all users.
2. By using this website, the user/customer agrees to, fully accepts, and undertakes to comply with these General Terms and Conditions.
3. The products listed on the website do not constitute a binding offer but rather serve as a demonstration catalog describing the merchant’s product line. The prices of the products listed on www.slanchogled.com are subject to change at any time and may contain typographical errors.
4. By clicking the “Finalize Order” button, users agree to purchase the items in their shopping cart. The customer receives an order confirmation, and upon receipt of this confirmation, the contract is deemed to have been concluded.
5. THE MERCHANT reserves the right to refuse delivery of a confirmed order if the goods are not available. If the requested item is out of stock within one business week, the MERCHANT will notify the consumer/customer of the out-of-stock status by sending a message to the email address or phone number provided by the customer. If a payment has been transferred to the Merchant’s account, the customer may choose between a refund, canceling the order, or placing a new order.
6. The language of the contract is Bulgarian, and payments are made in Bulgarian leva, including VAT.

III. Delivery

1. The consumer/customer bears the full risk of damage to or loss of the goods during delivery. Immediately upon handing over the goods to a courier, the MERCHANT is released from liability, and the risk is transferred to the consumer/customer. The MERCHANT is not liable for any delay if the delay is caused by the courier or another delivery provider.
2. Immediately upon delivery, the goods must be carefully inspected by the consumer/customer or a person authorized by them. Any damage, dents, or other defects must be reported immediately to the MERCHANT. If damage is found to have occurred during the transportation of the goods, the SELLER shall not be liable for warranty service on those goods. In cases where the MERCHANT has specified a specific date and time for delivery in writing, such statement is binding. If an incorrect or erroneous address, contact person, and/or phone number is provided when placing the order, the MERCHANT is under no obligation whatsoever to fulfill the order.
3. Upon delivery of the goods, the consumer/customer or a third party signs the accompanying documents. A third party is defined as anyone who is not the holder of the order but accepts the goods upon delivery and is present at the address specified by the customer.
4. If the customer refuses to accept the goods outside of the cases described below, the refusal is considered unjustified, and the customer is liable for the costs of delivery and return of the goods. If the customer cannot be located at the specified address within the delivery timeframe, or if access and conditions for delivery of the goods are not provided within that timeframe, the MERCHANT is released from its obligation to deliver the goods ordered for purchase.
5. Returns for a full refund are accepted within 14 days, subject to the terms and conditions set forth in the Consumer Protection Act.
   If a defect is found or the wrong item was shipped, Slanchogled will cover the courier fees for returning the merchandise.
   If you wish to return the merchandise for any other reason, the shipping costs will be covered by the recipient
6. When selecting a delivery method in which payment is made upon receipt of the goods—whether via “cash on delivery,” “postal money order,” or another legally permissible method of payment upon delivery—an additional “Payment Processing Fee for Delivery” will be added to the final order total. The amount of the fee is determined based on the selected courier and the order total, as follows:
   • For orders totaling between 50.00 euros and 99.99 euros , an additional payment processing fee applies : 0.99 euros for Speedy courier and 1.49 euros for Econt courier.
   • For orders totaling between 100.00 euros and 199.99 euros, an additional payment processing fee applies : 1.99 euros for Speedy courier and 2.99 euros for Econt courier.
   • For orders totaling more than 200.00 euros , an additional payment processing fee applies : 1% of the order total for Speedy courier, and for Econt, 1.50% of the order value.
     • This fee covers the costs of processing the payment upon delivery. If you choose to pay in advance online with a debit or credit card, no payment processing fee will be charged.

IV. General Terms and Conditions for Card Payments – Virtual POS Terminal

1. Virtual POS – a logical device defined in the BANK’s card system, for the remote acceptance of electronic payments made with bank cards via the MERCHANT’s website, where the MERCHANT has its registered office and is tax-registered within the territory of the Republic of Bulgaria.
2. Cards that can be accepted as a payment instrument for making cashless payments at a POS terminal:
   • Maestro
   • Borika
   • Visa
   • Mastercard.
3. THE MERCHANT does not store information about the cards of customers—who are subject to these general terms and conditions—after the order has been placed and the transaction has been completed.
4. All card information is entered into the platform or on the payment page of DSK Bank EAD. Payments are secured by the Verified by VISA and MasterCard SecureCode systems.
5. Refunds for non-cash card payments are processed within 14 days via bank transfer; if the customer cancels the order, the refund is issued solely to the card used for the payment.

V. Customer Rights and Obligations

1. The user/customer can browse and order the items listed in the online store.
2. The user/customer has the right to be informed about the status of their order.
3. The user/customer bears full responsibility for safeguarding their username and password, as well as for all actions performed by them or by a third party using their username and password. The user is obligated to immediately notify the MERCHANT of any instance of unauthorized access using their username and password, as well as whenever there is a risk of such unauthorized use.
4. The customer is required to pay the price of their order according to the payment method listed on the page www.slanchogled.com.
5. The customer agrees to provide an accurate and valid phone number, shipping address, and email address; to pay the price of the goods; to pay the shipping costs when shipping is not free; and to ensure access to and the ability to receive the goods.

VI. Rights and Obligations of the Merchant

1. THE MERCHANT has neither the obligation nor the practical ability to control the way in which consumers use the services provided.
2. THE MERCHANT has the right, but not the obligation, to retain materials and information stored on the www.slanchogled.com server.
3. The MERCHANT has the right at any time, without notifying the user/customer, if the latter uses the services in violation of these terms and conditions, as well as at the MERCHANT’s discretion, to terminate, suspend, or modify the services provided in connection with the use of the website. The MERCHANT shall not be liable to users or third parties for any damages or lost profits resulting from the termination, suspension, modification, or restriction of the services, or from the deletion, modification, loss, unreliability, inaccuracy, or incompleteness of messages, materials, or information transmitted, used, stored, or made available through www.slanchogled.com.
4. Upon receipt of payment, the MERCHANT agrees to transfer to the consumer/customer ownership of the goods ordered by the consumer/customer, to deliver the goods ordered in a timely manner, and to check each item for technical soundness before it is shipped (if possible, without compromising the integrity of the packaging).
5. THE MERCHANT shall not be liable for any damage caused to software, hardware, or telecommunications equipment, or for any loss of data resulting from materials or resources searched for, downloaded, or used in any way through the services provided. Any advice, consultation, or assistance provided by the MERCHANT’s specialists and employees in connection with users’ use of the services does not give rise to any liability or obligations on the part of the MERCHANT. The Company shall not be liable for any inaccuracies in the product information provided by the manufacturer.
6. The MERCHANT shall not be liable for any failure to perform its obligations under this agreement in the event of circumstances that the MERCHANT did not foresee and was not required to foresee—including unforeseeable events, issues with the global Internet network, and disruptions in service provision beyond the MERCHANT’s control.

VII. Amendments

1. The General Terms and Conditions may be amended at any time by the MERCHANT, who has the right to modify the characteristics of the services provided and these General Terms and Conditions, as well as in response to changes in legislation. The MERCHANT undertakes to notify the consumer of changes to the General Terms and Conditions by posting a notice of such changes in a prominent place on its website and allowing sufficient time for the consumer to review them. If, within that period, the consumer does not state that they reject the changes, they are deemed to be bound by them. If the consumer states within the specified time period that they do not agree with the changes, the MERCHANT has the right to immediately suspend or terminate the provision of services to the consumer.

VIII. Terminology

1. The term “user/customer” refers to anyone who has opened the website www.slanchogled.com on their computer.
2. The term “order” refers to the selected goods and all other details related to the method of delivery and payment for the goods by the customer/consumer.
3. The online store www.slanchogled.com is owned by the MERCHANT.
4. All disputes between the parties shall be resolved in a spirit of understanding and goodwill. In the event that an agreement cannot be reached, all unresolved disputes, including disputes arising from or relating to the interpretation, invalidity, performance, or termination of this Agreement, as well as disputes regarding the filling of gaps in the contract or its adaptation to newly arising circumstances, shall be resolved by the competent court of the MERCHANT’s place of registration, in accordance with Bulgarian law.