We ship 98.5% of orders received by 1:00 p.m. Monday through Friday on the same day, for delivery the next business day in major cities.
Confirmation of receipt of the order and updates to its status are automatically sent to the email address provided in the order. We will call only if we need additional information or if there is an unavoidable delay.
Phone numbers to contact our online order fulfillment center:
0898 608 004 and 0878 131 023 on business days from 8:00 a.m. to 5:00 p.m.
Shipping method:
- to the specified office/vending machine or address via Speedy AD courier
- to the specified office/vending machine or address via Econt Express courier
- to the specified BoxNow kiosk via courier
– If the BoxNow kiosk you selected is full, your order will automatically be redirected to the nearest available kiosk.
Shipping Rates:
Orders totaling more than 50.00 euros qualify for free shipping to a residential address or a courier ‘s office .
For orders totaling up to 49.99 euros, the cost of shipping is the buyer’s responsibility and is determined based on:
- the selected courier company—Speedy AD, Econt Express, or BoxNow
- delivery method (to an office or to an address)
- the weight and volume of the shipment
The shipping fee is calculated automatically by the system when the order is completed.
There may be a slight variation depending on the size and weight of the packaging materials used.
Customers of the Slanchogled online store receive a 30% discount off the standard rate for courier services provided by Econt Express Ltd. and preferential rates for courier delivery by Speedy AD.
Cash-on-Delivery Processing Fee
Payment processing fee for delivery with “Cash on Delivery” as the payment method:
- For orders totaling between 50.00 euros and 99.99 euros , an additional payment processing fee applies : 0.99 euros for Speedy courier and 1.49 euros for Econt courier.
- For orders totaling between 100.00 euros and 199.99 euros , an additional payment processing fee applies : 1.99 euros for Speedy courier service and 2.99 euros for Econt courier service.
- For orders totaling more than 200.00 euros, an additional payment processing fee applies—1% of the order total for Speedy courier, and for Econt, 1.50% of the order value
* When paying by card or bank transfer, no payment processing fee is charged upon delivery
Returns:
- Returns for a full refund are accepted within 14 days, subject to the conditions set forth in the Consumer Protection Act (CPA).
- If a defect is found or the wrong item was shipped, Slanchogled will cover the courier fees for returning the merchandise.
- In the event of a return or exchange for any other reason, the customer is responsible for the costs.
